Returns & Exchanges

At Rugs, we want you to love your new floor covering, which is why we offer a 30-day satisfaction guarantee on all standard orders. If your rug doesn't perfectly complement your space, we make the return and exchange process simple and transparent.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully re-wrap the rug in its original protective plastic or equivalent heavy-duty packaging to ensure it remains clean and undamaged during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of the rolled rug, covering any previous shipping marks.

4

Drop Off or Schedule Pickup

Take your package to the nearest authorized carrier location or use our portal to schedule a convenient home pickup for larger area rugs.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing