This is a made-to-measure product. Your custom rug will take between 12 to 18 weeks to be made. If you have a tight schedule, please contact us in advance before making an online purchase, and we will do our best to accommodate. Each item is handmade so there is a 5% allowance for size discrepancies. We cannot offer returns of any kind on custom and made-to-measure rugs. Non-refundable items include anything made in a custom size, colour or design.